Frequently Asked Questions
Buzz is the sharing you do with friends throughout the day. It is jokes, gossip, the latest word, the inside scoop. Buzz messages are both saved online in your My Frengo web account and sent via text message to your phone. Turn these messages on or off whenever you want, from the web or from your phone.
Joining a Buzz is easy. Go to our public Buzz directory to browse what Buzz people are sharing in the Frengo community. You can preview any Buzz and see past messages by clicking on the Buzz name. To join and receive future messages simply click the "join" button next to the Buzz name and enter your phone number. If someone invites you to a Buzz via text message, just reply OK to start receiving messages from that Buzz.
You can easily stop a Buzz from either the web or your phone. On the web, log into your my Frengo account and go to the Buzz Joined tab. Click on the Buzz name you wish to stop and select the "Mobile status off" option and click save.
Stop text messages from your phone by replying OFF to 44566. This will stop all text messages to your phone. To stop a specific sender, reply OFF and the sender's username. Every text message to your phone begins with the sender's name in brackets Ð e.g. [SteveM]. To turn this sender off you would reply OFF SteveM. Using OFF messages still publish online to your My Frengo account.
If you have purchased a premium Frengo package, reply STOP and the package keyword as it appears in your terms message. This will both stop billing and all text and web messages.
Every Buzz has a Buzz details page where you can: 1) learn about the publisher, 2) see who else is following the Buzz and 3) see previous Buzz messages. To get to a particular Buzz details page click on that Buzz name.
Most Buzz on Frengo is free - although you may pay standard text messaging rates for sending and receiving text messages based on your cell phone service plan. Check out your plan to know what you're paying. Consider upgrading to a bucket plan or unlimited text plan if you're sending or receiving a lot of text messages.
Any Buzz that you build and share with your friends is free. Some Buzz requires a premium subscription. This is usually Buzz that is associated with points and prizes. Any Buzz associated with a premium plan will clearly call out any fees before you join. When you join you will also receive a text message on your phone asking you to accept the fees before any charge happens.
Sharing Buzz with friends is the best part of Frengo! There are many ways to share Buzz. After joining each new Buzz you will be prompted to invite friends to the Buzz you just joined. Use the web form to enter your friends' mobile numbers and Frengo will automatically send a text invite to their phone. If your friend replies OK you will both be following that Buzz together. You can see your friend's messages online on your My Frengo homepage.
Another way to Buzz with friends is to create your own Buzz. Use Frengo's easy-to-use web templates to build your own Buzz messages and add your friends to the send list. Your friends will automatically receive your message. All friend messages will also appear online in your My Frengo account.
A final way to Buzz with friends is to follow a friend's buzz. When you get an invite from a friend, reply OK to share messages. Again, you can find all friend messages online through you're my Frengo account.
There are three ways to invite friends into Frengo. All three ways will automatically link you to your friends and enter them in your address book: 1) send a general invite, 2) invite a friend to a Buzz you joined, 3) create your own Buzz and send it to friends.
To send a general invite log into My Frengo and go to the Friends tab. Click the Add Friends button and fill out the web form to send an invite.
To invite a friend to a Buzz you joined, use the web form Frengo provides after you click the join button. Fill in your friend's mobile number and we'll send a text invite to join.
Finally, you can add friends to your account by creating a Buzz and sending it to your friends. Frengo will send an invite and automatically add them to your address book.
To build a friend group log into My Frengo and go to the Friends tab. Click the "Create Group" button and follow the simple steps to name your group and add people from your address book to that group. You can have as many groups as you like and friends can appear in multiple groups. Group names must be a single word.
To delete a friend simply log into My Frengo and go to the Friends tab. Use the delete button next to that friend's name to remove him or her from the address book.
No. Buzz can be either public or private. If a Buzz is public then it can be found in the Frengo Buzz directory and all messages are viewable online. In your My Frengo account a red icon will appear next to the Buzz name to indicate it is public. If a Buzz is private then it has closed circulation (determined by the publisher) and only people on that circulation can view messages online. Private Buzz can not be found in the Frengo Buzz directory. In your My Frengo account a lock icon will appear next to the Buzz name to indicate it is private.
Some Buzz may be competitive, such as answering quiz questions or predicting the outcomes of sports games. Frengo sponsors some competitive Buzz with points and sweepstakes prizes. This is simply our way of making the community more fun. If a Buzz has prizes you will see a small gold chest icon next to the Buzz name. Click the Buzz name to learn more about the specific prizes and eligibility.
Buzz rewards range from small things like ringtones and gift cards to big things like computers and cameras. At Frengo, we reward our community for buzzing. This means doing things like entering Buzz competitions, creating your own Buzz and having followers or inviting friends. Each activity earns you points that can be redeemed for prizes.
Redeem points by visiting the Frengo Rewards Storefront. There you can see prizes and the required points to redeem for prizes.
No, but you can redeem them at our store for cool stuff. For more details, please see Terms and Conditions.
A sweepstakes is a standard promotion that companies use to get across information about a product. In the case of Frengo, a sweepstakes is a process whereby the customers get rewarded for playing our games. For more information see our Sweeps Terms and Conditions.
When a sweepstakes game ends, we choose a winner according to the rules of that game. You will be notified via text messaging if you have won.
You can create your own Buzz using Frengo's easy-to-use Create Buzz templates. Click on the Create Buzz link from the homepage to access the templates. You must be logged in to get there. The templates provide simple forms to create Shoutouts, Polls, Quizzes and Alerts.
A shoutout is a simple spur of the moment announcement - like a Facebook wallpost or a MySpace comment. You can make shoutouts public for all Frengo to see on the homepage Buzzboard or send them privately to friends. But you cannot schedule shoutouts or get them listed in the Frengo Buzz directory.
A poll is used for gathering group votes or opinion. It is a question where recipients are prompted to select from a fixed list of options. At the end of a poll, Frengo automatically tallies all results and sends the final outcome to participants. Polls can have up to 10 questions and five options per question. If polls are set to public they will be listed in the Frengo Buzz directory.
A quiz is used to test what people know. A quiz question provides recipients with a fixed list of options but there is a right and wrong answer. Participants will be informed after each question whether they were right or wrong. Quizzes can have up to 10 questions and five options per question. If quizzes are set to public they will be listed in the Frengo Buzz directory.
An alert is a short message, like a shoutout, but it can be scheduled and listed in the Frengo Buzz directory. Frengo users tend to use alerts for regular publishing themes like sports scores and horoscopes.
When a Buzz is public it means: 1) the Buzz will be listed in the Frengo Buzz directory and anyone in the community can join; 2) anyone in the Frengo community can comment on the Buzz in the comments section; 3) all Buzz messages (including responses from Buzz followers) will be publicly viewable on the Frengo website. Making a Buzz public is the fastest way to grow your Buzz followership - which in turn earns you more points!
Getting your Buzz put in the Buzz directory is easy. Simply set your Buzz to public. In the appropriate Create Buzz template click the "Who do you want to send this to?" link and select "Yes" when prompted "Make this public for everyone on Frengo?" To give people a better understanding of what your Buzz is about, click the "Pimp Your Buzz" link and provide a short description of your Buzz. You can also choose which directory tab to present your Buzz by selecting the appropriate tab in the "Tag your Buzz for the appropriate BuzzBoard" drop down list.
To keep your Buzz private click on the "Who do you want to send this to?" link and select "No" when prompted "Make this public for everyone on Frengo?" Your Buzz will only be sent to the list of people you specify.
A keyword is a short alphanumeric code (e.g. PARTY07) that can be used by anyone to start a Buzz from their phone. People simply text the keyword to 44566 to automatically get content and subscribe to your Buzz. When you reserve a keyword with Frengo it is yours to use to start any Buzz you create Ð put it on your MySpace or Facebook page, print it on flyers or tell people word of mouth. Keywords must be a minimum of 6 characters and contain at least one number. You can get multiple keywords and change them from Buzz to Buzz whenever you want.
Keywords with Polls: Keywords linked to polls have an additional benefit. After completing the poll, if you send the keyword again you can get a real-time update on poll standings. Use it on the go to check your poll results before closing!
We strive to cover all major carriers in the US, we have tested the service to work on the following carriers: Alltel, Boost, CellularOne, Cingular, Dobson, Nextel, Sprint, T-Mobile and Verizon Wireless, We're adding new carriers all of the time. So, if we're not currently offered by your carrier, send us and them a message - let them know you'd like to play FRENGO.
You can contact Frengo customer service by either email or phone - see below: